Complaints

Email hello@vowfound.com with the word complaint in the subject, or raise it from inside your account. Either route reaches a person the same day.

If your complaint concerns the conduct of another member, use the report function in your account instead. It goes directly to a safety reviewer.

You get an acknowledgement within one working day and a substantive answer within ten.

Complaints about a coach or matchmaker are never reviewed by that coach or matchmaker.

Ask for it to be escalated and it will be reviewed by someone who has had no involvement so far.

You retain every right you have under the consumer law of your jurisdiction, and nothing in our terms reduces it.